POLICIES
Privacy policy.
Last updated October 14, 2026
Who we are
Liravelle runs the Liravelle store. This policy explains what personal information we collect and how we use it.
What we collect
- Order details: your name, email, phone number, delivery address and what you bought.
- Messages you send to customer care and reviews you submit.
- Payment details are entered on Stripe's secure checkout; we receive only confirmation of payment, never your full card number.
How we use it
- To process, deliver and support your order, including order, shipping and delay emails.
- To handle returns, refunds and questions.
- To meet our legal, tax and accounting obligations and to prevent fraud.
- We send marketing emails only if you ask to receive them, and you can unsubscribe at any time.
Who we share it with
We share only what is needed to run your order: our payment processor (Stripe), our email provider, and the fulfilment and delivery partners who prepare and deliver your parcel. We do not sell your personal information.
Cookies and storage
Your shopping cart is saved in your own browser. We do not use advertising cookies or tracking pixels.
We count visits to the shop without cookies: we see which page was opened, the country and type of device, and the site or link that sent you. We do not store your IP address, and a visit cannot be linked to you or followed from one day to the next.
We also use Microsoft Clarity to understand how the shop is used (clicks, scrolling and pages viewed) so we can make it easier to use. Clarity sets its own cookies, does not record what you type into forms, and Microsoft processes this data under the Microsoft Privacy Statement.
How long we keep it
We keep order records for as long as needed for accounting, tax and dispute purposes, and delete customer care messages when they are no longer needed.
Your choices and rights
You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete it where we are not required to keep it. Residents of some US states, such as California, have additional rights under state law; we honour them. To make a request, email us at [email protected] or use the order status page with your confirmation code.
Children
Our store is not directed at children under 13 and we do not knowingly collect their information.
Changes
We will post any changes to this policy on this page.