POLICIES
Shipping policy.
Last updated October 14, 2026
Where we deliver
We deliver to addresses in United States and Qatar.
Processing time
Orders are prepared and handed to the carrier within 1–2 business days (Monday to Friday, excluding US public holidays).
Delivery time
Each product page shows an estimated delivery window, and most US orders arrive within 6–13 business days of being placed. Your confirmation email gives the exact window for your order and the date it will ship by.
If you order several items they may arrive in separate parcels; each one is tracked.
Delivery charges
Standard delivery within the US is QAR 18.02, and free on orders over QAR 182.00. Any other options and their prices are shown at checkout before you pay.
Delivery to Qatar is QAR 25.30, free on orders over QAR 273.00. It takes longer than within the US, usually about 17–26 days after your order ships; each product page and your confirmation email show the window for your order. Prices can be shown in QAR at the fixed rate of 3.64 per US dollar; your card is charged in US dollars, and your bank may show the amount in your own currency. Customs in Qatar may charge import duty or fees on some parcels. If a carrier asks you for any fee, please contact us before paying it.
Tracking
We email your tracking number the day your order ships. It can take 1–2 business days for the first scan to appear. You can also check your order at any time on the order status page.
If your order is delayed
If your order cannot ship by the date we gave you, we email you a new estimate straight away. You can then choose to wait or cancel for a full refund. Orders that have not shipped can be cancelled for a full refund at any time from the order status page.
Lost or damaged parcels
If your parcel arrives damaged, or has not arrived two business days after the end of its delivery window, tell us within 30 days and we will send a replacement or refund you in full.
Duties and fees
Our prices include delivery to your door as shown at checkout. If a carrier ever asks you for an extra fee to deliver your order, please do not pay it; email us at [email protected] or use the order status page with your confirmation code and we will sort it out.
Address changes
Please check your delivery address at checkout. If it needs changing, email us at [email protected] or use the order status page with your confirmation code before your order ships and we will update it.