POLICIES
Returns & refunds.
Last updated October 14, 2026
Changed your mind?
You can return unused items within 30 days of delivery. Start your return on the order status page with your confirmation code and email; you will receive a return code and instructions by email.
- Items must be unused, with any tags attached, in their original packaging.
- Return postage is paid by you. Please use a tracked service: we cannot refund a parcel that does not reach us.
- Write your return code on the parcel or a note inside.
For hygiene reasons, earrings can't be returned for a change of mind. This does not affect your rights if an item is faulty, damaged or not as described.
Refunds
Once your return reaches us and is checked, we refund the price of the returned items to your original payment method within 5 business days. Original delivery charges are not refunded unless the item was faulty, damaged or sent in error. Your bank may take a further 5–10 business days to show the refund.
Faulty, damaged or wrong item
Tell us within 30 days of delivery with a photo of the item and its packaging. We will refund you in full or send a replacement, your choice, and you will not need to send the item back unless we ask for it, in which case we pay the postage.
Order hasn't arrived
If your order has not arrived two business days after the end of its delivery window, report it on the order status page and we will refund or resend it.
Cancellations
You can cancel an order that has not shipped yet for a full refund from the order status page.
Exchanges
To swap an item, return it as above and place a new order for the item you want.
Questions or problems
Please email us at [email protected] or use the order status page with your confirmation code before opening a dispute with your bank or card issuer; we aim to reply within one business day and can usually resolve things faster than a dispute.
This policy does not affect any rights you have under applicable consumer law.