POLICIES
Shipping policy.
Last updated October 14, 2026
Where we deliver
We deliver to addresses in the United States.
Processing time
Orders are prepared and handed to the carrier within 1–2 business days (Monday to Friday, excluding US public holidays).
Delivery time
Each product page shows an estimated delivery window, and most orders arrive within 6–13 business days of being placed. Your confirmation email gives the exact window for your order and the date it will ship by.
If you order several items they may arrive in separate parcels; each one is tracked.
Delivery charges
Standard delivery is $4.95, and free on orders over $50.00. Any other options and their prices are shown at checkout before you pay.
Tracking
We email your tracking number the day your order ships. It can take 1–2 business days for the first scan to appear. You can also check your order at any time on the order status page.
If your order is delayed
If your order cannot ship by the date we gave you, we email you a new estimate straight away. You can then choose to wait or cancel for a full refund. Orders that have not shipped can be cancelled for a full refund at any time from the order status page.
Lost or damaged parcels
If your parcel arrives damaged, or has not arrived two business days after the end of its delivery window, tell us within 30 days and we will send a replacement or refund you in full.
Duties and fees
Our prices include delivery to your door as shown at checkout. If a carrier ever asks you for an extra fee to deliver your order, please do not pay it; email us at [email protected] or use the order status page with your confirmation code and we will sort it out.
Address changes
Please check your delivery address at checkout. If it needs changing, email us at [email protected] or use the order status page with your confirmation code before your order ships and we will update it.